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| Topic |
Details |
| Topic 1 |
- Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
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| Topic 2 |
- Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
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| Topic 3 |
- Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
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| Topic 4 |
- Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
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| Topic 5 |
- Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
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IFMA Certified Facility Manager Sample Questions (Q128-Q133):
NEW QUESTION # 128
A project sponsor indicates that a project should build a facility at the lowest cost, in the least time, and with the highest quality. What should the project manager do?
- A. Inform the project sponsor that the project cannot proceed with the given constraints
- B. Work with the sponsor to refine the project charter with more feasible constraints
- C. Inform the project sponsor that a lower-quality project will be provided
- D. Implement the project with the given constraints, as instructed by the project sponsor
Answer: B
Explanation:
Project management follows theiron triangleprinciple-balancingcost, time, and quality. A project cannot maximize all threesimultaneously without trade-offs.
* The best approach is towork with the sponsorto adjust expectationsrealisticallywithin feasible constraints.
* Implementing the project as instructed (Option B)could result in failure due to unrealistic goals.
* Lowering quality (Option C)without stakeholder agreement is unprofessional and risks dissatisfaction.
* Cancelling the project outright (Option D)should be a last resort. Instead, negotiation andadjustment are preferred.
NEW QUESTION # 129
Who defines quality within a facility?
- A. Facility team
- B. Service contract provider
- C. Facility manager
- D. Customer
Answer: D
Explanation:
Quality in a facility is ultimately defined by the customer (D). While facility managers and service providers establish service standards and operational efficiencies, theend-users' experience and satisfaction levels dictate whether a facility is meeting quality expectations.
* IFMA Core Competency: Performance and Quality Managementemphasizes thatfacility managers must align facility operations with customer expectationsto ensure service excellence.
* ISO 41001 and EN 15221-3 standardshighlight thatquality should be measured based on customer feedback, performance metrics, and compliance with service level agreements (SLAs).
* Facility Manager's Role (A): Responsible for implementing and managing quality programs but does not independently define quality.
* Service Contract Provider's Role (B): Ensures service delivery but follows predefined standards.
* Facility Team's Role (C): Supports quality initiatives but does not solely determine the standard of quality.
NEW QUESTION # 130
Both the facility and information technology managers are asked to assign staff to work together on a major project. Halfway through the project, the managers observe that the team is in a win-lose power struggle because of divergent views among team members. How should the facility and information technology managers initially intervene?
- A. Assign additional members from each department to foster more problem-solving
- B. Reestablish meeting guidelines
- C. Reassign project managers
- D. Assign new team members who have similar personalities
Answer: B
Explanation:
Reestablishing meeting guidelines (A)is the best way to address awin-lose power struggle, ensuring structured communication and conflict resolution.
* Clearly defining roles and expectationsprevents misunderstandings and fosters collaboration.
* Reassigning project managers (B)can disrupt continuity and may not resolve underlying team conflicts.
* Assigning members with similar personalities (C)can limit diverse problem-solving perspectives.
* Adding more members (D)might increase complexity without addressing root causes.
NEW QUESTION # 131
What is an industry standard quality program?
- A. Computerized Maintenance Management Reports
- B. Facility Management Benchmarks
- C. Certified Maintenance and Reliability Reports
- D. Six Sigma
Answer: D
Explanation:
Six Sigmais a widely recognizedindustry-standard quality programthat focuses on:
* Reducing defects and inefficiencies.
* Improving process control and consistency.
* Enhancing customer satisfaction through data-driven decision-making.
* Why the other options are incorrect:
* (A) CMMS Reportstrack maintenance tasks but are not a formal quality program.
* (B) Facility benchmarksprovide performance comparisons but do not define a structured quality program.
* (D) Certified Maintenance and Reliability Reportsfocus on equipment reliability, not overall quality improvement.
NEW QUESTION # 132
What is a facilities register?
- A. A comprehensive list of the organization's facility assets, including buildings, grounds, and infrastructure.
- B. A list of accounts representing the contracted services for a facility.
- C. A master list of emergency contacts for use in business continuity/emergency purposes.
- D. An integrated work management system utilized in a facility to track preventative and on-demand work orders.
Answer: A
Explanation:
Afacilities registeris acomprehensive inventory of facility assetssuch asbuildings, infrastructure, and grounds.
* Option B is correctbecause ittracks and maintains records of physical facility assets.
* Option A relates to financial records, not facility inventory.
* Option C describes a CMMS or IWMS, not a register.
* Option D pertains to emergency response lists, not asset management.
Afacilities register supports maintenance planning, asset tracking, and financial forecasting.
NEW QUESTION # 133
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The IFMA CFM certification exam offers a great opportunity to advance your career. With the Certified Facility Manager certification exam beginners and experienced professionals can demonstrate their expertise and knowledge. After passing the Certified Facility Manager (CFM) exam you can stand out in a crowded job market. The Certified Facility Manager (CFM) certification exam shows that you have taken the time and effort to learn the necessary skills and have met the standards in the market.
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