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The GCX-ARC certification is highly valued in the industry and is recognized by employers as a mark of expertise in architecting solutions using Genesys Cloud CX. It demonstrates a deep understanding of the platform and its capabilities, as well as the ability to design and implement solutions that meet specific business requirements. Individuals who hold the GCX-ARC certification are well-equipped to take on senior-level roles in organizations that use Genesys Cloud CX as their customer engagement platform.
Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is designed to validate the skills and knowledge necessary to design and implement solutions using the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification is intended for professionals who work with the platform and need to demonstrate their expertise in architecting solutions that meet the needs of their organization.
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Genesys Cloud CX: Architect Certification Sample Questions (Q57-Q62):
NEW QUESTION # 57
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: A
NEW QUESTION # 58
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Scheduling
- B. Architect
- C. Call Routing
- D. Automatic Call Distribution
Answer: D
NEW QUESTION # 59
Select the percentage that indicates a High level in the flow size.
Answer: C
NEW QUESTION # 60
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Milliseconds
- B. Hours
- C. Seconds
- D. Microseconds
- E. Minutes
Answer: C,E
NEW QUESTION # 61
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(5,3,2020)
- B. MakeDateTime(2020,3,5)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(3,5,2020)
Answer: D
NEW QUESTION # 62
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